Refund Policy

Refund Policy

Last updated: August 26, 2026. This policy applies to all purchases made on metalticket.org, a platform operated by Redesk Bolivia, NIT 3862918016.

1. MetalTicket’s role: intermediary

MetalTicket is an e-commerce intermediary. Events, tickets and merchandise are sold by the Organizers (promoters, venues and bands) identified on each event or product page. MetalTicket facilitates the online sale, payment collection and the communication channels between the Organizer and the buyer; it does not organize the events and assumes no responsibility for their execution, quality, changes or cancellation.

2. Refund responsibility

All refunds are the responsibility of the event Organizer or product vendor. Specific conditions (cancellations, postponements, lineup changes, merchandise returns) are defined by each Organizer and, where available, published on the event or product page. MetalTicket does not guarantee refunds on its own behalf and is not liable with its own funds for Organizer decisions.

3. How to request a refund

  1. Write to info@metalticket.org or via WhatsApp at +1 (251) 910-6590 with your order number and the reason.
  2. MetalTicket forwards your request to the Organizer and puts you in contact with them.
  3. If the Organizer approves the refund, they issue the reversal themselves through the same payment method used for the purchase; MetalTicket tracks your request until it is closed.

4. Purchase-process errors

Errors in the purchase process — duplicate payments, incorrect amounts, or payments received after an event sold out — take priority: MetalTicket verifies them and coordinates their immediate return with the Organizer, outside the event’s general refund policy.

5. Payment methods and reversals

Payments are made by QR bancario or bank transfer directly to the Organizer’s official account shown at checkout — MetalTicket does not receive or hold sales funds. Approved refunds are therefore issued by the Organizer to the same payment method used for the purchase; crediting times depend on your bank.

6. Consumer rights

Nothing in this policy limits the non-waivable rights that applicable consumer-protection law in your country grants you vis-à-vis the Organizer or vendor of the event or product.

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